Shipping policy
Last updated: 11 July 2026
This Shipping Policy applies to orders placed through the Blue Lotus website. Please read the information below before placing your order.
WHERE WE CURRENTLY SHIP
Our current collection is available for delivery within the United Kingdom only.
We do not currently accept international orders. As Blue Lotus expands its operations and product range, we plan to introduce international shipping to selected countries and regions.
International availability will depend on the products being ordered and the applicable legal, regulatory and import requirements of each destination.
ORDER PROCESSING
We aim to process and dispatch orders as quickly as possible.
Orders placed before 4:00 PM on a working day will usually be dispatched the same day. Orders placed after 4:00 PM, on weekends or on UK public holidays will usually be processed on the next working day.
During exceptionally busy periods, product launches, promotions or circumstances outside our reasonable control, processing times may take longer.
Once your order has been dispatched, you will receive a dispatch confirmation using the contact details provided when placing your order.
DELIVERY TIMES
Our estimated standard delivery time within the UK is:
3–5 working days
Delivery estimates begin from the date of dispatch and are provided as estimates only. Working days do not include weekends or UK public holidays.
We will always aim to deliver within the estimated timeframe shown at checkout, but delivery times may occasionally be affected by circumstances outside our reasonable control.
Nothing in this policy affects your statutory rights regarding the delivery of goods.
SHIPPING COSTS
Available delivery options and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping charges may vary depending on the delivery method, order size, destination and any promotional shipping offers available at the time of purchase.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery information carefully before completing your purchase.
If you notice an error in your delivery address, contact us as soon as possible. We will make reasonable efforts to amend the address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Where an order is returned to us because an incorrect or incomplete address was provided, or because the parcel was not collected from the carrier, additional postage charges may apply before the order can be resent.
TRACKING
Where tracking is available for your selected delivery service, tracking information will be provided after your order has been dispatched.
Please allow time for the carrier's tracking system to update after receiving your dispatch confirmation.
DELAYED ORDERS
Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.
If your order has not arrived within the expected delivery timeframe, please check any tracking information provided before contacting our team.
If your parcel appears to be significantly delayed, contact us with your order number and we will investigate the delivery with the carrier where appropriate.
LOST ORDERS
If you believe your order has been lost in transit, please contact us as soon as possible.
We may need to investigate the delivery with the relevant carrier before issuing a replacement or refund. We ask that customers cooperate with any reasonable information required to complete the investigation.
Where an order is confirmed as lost before delivery, we will provide an appropriate remedy in accordance with applicable UK consumer law.
DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us investigate and resolve the issue, we may ask you to provide:
- Your order number;
- Clear photographs of the external packaging;
- Clear photographs of the damaged product; and
- A description of the damage.
Please retain the product and all original packaging until we confirm that they are no longer required.
Your statutory rights are not affected.
DELIVERY RESPONSIBILITY
We remain responsible for your order until it is delivered into your physical possession, or into the physical possession of a person identified by you to receive it, in accordance with applicable UK consumer law.
If you provide specific delivery instructions, nominate another person to receive the parcel or request delivery to an alternative location, this may affect when delivery is considered complete depending on the circumstances and applicable law.
REFUSED OR UNCOLLECTED ORDERS
If an order is returned to us because:
- Delivery was refused;
- The delivery address provided was incorrect or incomplete; or
- The parcel was not collected from the carrier within the required timeframe,
we may require payment of additional delivery costs before resending the order.
Where a refund is requested instead, reasonable costs may be deducted where permitted by law.
This does not affect your rights where the delivery failure was caused by us or our delivery provider.
AGE-RESTRICTED PRODUCTS
Our current products are intended for adults aged 18 and over.
Where required, age verification may be carried out during the purchase or delivery process. Orders may not be supplied where applicable age-verification requirements cannot be satisfied.
INTERNATIONAL SHIPPING
International shipping is not currently available for our existing collection.
Vape products are subject to different legal and regulatory requirements across international markets. Rather than offering international shipping before the appropriate frameworks are in place, we are taking a considered approach to future expansion.
As Blue Lotus expands its operations and introduces a wider range of products, including non-vape formats, we intend to begin shipping to selected international destinations.
Available countries, delivery times, costs and any applicable restrictions will be published as international shipping becomes available.
CONTACT US
If you have a question about an order, delivery or this Shipping Policy, please contact us using the contact details provided on our website.
Please include your order number wherever possible so that our team can assist you efficiently.
YOUR STATUTORY RIGHTS
Nothing in this Shipping Policy excludes, restricts or limits any rights available to you under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.